version 22 May 2023
Do you have a complaint about a product or Broccoli's service? We're going to resolve it. Please fill in this complaint form and mail your complaint to [email protected]. You will receive a confirmation of receipt within 3 working days and we will let you know within how many days we will respond.
Simple complaints are dealt with immediately. Other complaints are usually handled within a month. We will respond by phone or e-mail. If we get the same complaint more often we will, of course, look for a structural solution.
If your complaint relates to one of our employees or partners, we will discuss your complaint with that person or organisation. If you would rather we didn’t, please let us know immediately.
Is your complaint about a situation that took place more than a year before you filed it? Then, in principle, we no longer have to deal with your complaint, but we will do our best.
We record complaints in our complaints register and keep them for at least one year after they have been dealt with. Our management team goes through all complaints periodically.
Broccoli B.V. is a licensed institution with the Financial Services Complaints Institute (Kifid). Should your complaint not be resolved to your satisfaction by Broccoli, you can submit your complaint to the Kifid (www.kifid.nl).
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